(Left-to Top, Right-to Right/Top - see Picture ). Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. Thanks for using Steam, Zoe. Go down and select Settings. Steam Deck RMA process in the UK. Unit arrived at warehouse (Netherlands) on April 4th. I believe a portion of Steam Decks have faulty Wireless Cards. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. 7. Everyone getting a Steam Deck will have roughly the same level of IPS glow. Oni Oct 6, 2022 @ 2:42pm. Premium anti-glare etched glass. even though ur deck is 99%, its not 100%. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. Getting a little bit impatient at this point. I still have no update and waiting for a new unit to be shipped to me. Yeah, you can't RMA if you "don't like the color" of the Deck at all. Steam Deck support i. It does seem like they'll be repairing rather than. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. Everything on the deck works except the screen. Received my replacement on 3/29 or 3/30, I forget. Navigate to the Power Menu. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. All you need to buy is $5 soldering iron. If you RMA, your next Deck will have nearly identical IPS. Software or firmware was upgraded to newest version. 05. Member. Out-of-warranty issues can be repaired. #2. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. Restart the Steam Deck again. If your device is out of warranty, the company will offer to fix it up. 5m. 5 weeks start to finish. Day 1 of owning a Steam Deck I set it up and installed games. Great service! Since everything was closed, I took it in on Monday and got it shipped off. Navigate to the Power Menu. 2. kiwii4k • 1 day ago. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. Premium anti-glare etched glass. how long have you waited to get your RMA? I. Leave the deck on this screen until it dies on its own. I received my RMA label on Apr 29, shipping it the following Monday (May 2). setibeings • 10 mo. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. 6/9 (8:21am) - Contacted Steam Support with RMA, provided videos and detailed explanation 6/10 (11:32am) - RMA approved - told me the RMA label will arrive shortlyUPS company not only blocked my RMA Steam Deck but they declared it as hazardous material and they completely removed it from the system and they won't even allow me to speak with them. Steam initiated an RMA. I exited the game and. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. 5/26 - FedEx picks up replacement. Reply [deleted] • Additional comment actions. my Steam Deck stopped charging after connecting it to an USB Hub. Took about 2 weeks after I sent back my deck to get a new one. dude, forget about the deck for a few minutes and buy a lottery ticket. If your device is out of warranty, the company will offer to fix it up. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. Let battery drain below 40%. 1 year manufacturer warranty that covers defects. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. how to RMA? My Steam Deck has a broken GPU (artifacting all over the screen) and I want a replacement unit and I see all you guys talking about an RMA but how do I start this process? What I have done up until now is that I've sent a general Steam. how long have you waited to get your RMA? I. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. Make sure the white LED is on. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. It will take 2 weeks to RMA. The switch itself does not wobble when pressed due to the trigger bracket keeping it in place, thus preventing it from breaking the soldering in the long run. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. 28: steam deck is delivered to them. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process. Update 11/28 - Here’s the response from Valve… unbelievable. Yes, my timeline: RMA sent to FedEx 3/8. Video/photograph and record everything prior to sending in your deck for any RMA work. Last edited by @R+5; May 27, 2022 @ 11:08am #2. I still have no update and waiting for a new unit to be shipped to me. sawsac 64GB • 1 yr. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. Using the D-Pad and A to select, navigate to "Setup Utility". how long have you waited to get your RMA? I am based in Germany. I still have no update and waiting for a new unit to be shipped to me. The last game I played was Titanfall 2 and I chose that because the reported campaign time was about 7hrs and mine was 20 hrs to completion. These orders will start shipping on December 17th. 1 year warranty US, 2 years in most of the EU. It is your responsibility to back up stored data before returning your Hardware. arrived at. 4" Diagonal display size. Choose Battery storage mode, and confirm. [deleted]Very impressed with Steams RMA so far. I still have no update and waiting for a new unit to be shipped to me. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. ago. Sadly, when I got mine, I had a bunch. how long have you waited to get your RMA? I am based in Germany. The system will not go to sleep in this mode. You should be able to adjust each side independently until the overall behavior feels right to you. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. If you're getting a result, it's very likely that your GPU is faulty. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. Seems like you either have to accept it or return it. I already contacted Steam Support so please don't comment telling me to do it. shipped to valve rma center in netherlands 08. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. Unit arrived at warehouse (Netherlands) on April 4th. 07. sachitgul • 8 mo. Most people who had to RMA are simple waiting 2 weeks to a month and getting a replacement, which functions. Within the BIOS, use the D-Pad to navigate and the A button to select. Wonderful, thank you. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Steam initiated an RMA. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. 07. UK RMA Experience. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. If your issue is under warranty, Valve will continue fixing free of charge. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. So I guess this does not help. 1. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. List of troubleshooting. Day 1 steam deck compared to my RMA replacement. STEAM DECK RMA nightmare due to dying battery. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. That is completely unacceptable as far as I'm concerned. Valve didn’t fix it, they sent me a whole new deck. " After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Results for "RMA" < 1 2 3. Wasn't an issue in lower demanding games like monster hunter rise so I didn't notice the issue for two. When I went to lower the price eBay told me to list it at $940 because that was the average going price. Deck received 8/1 died that evening just downloading games no power at all. The unit I have stopped charging. my Steam Deck stopped charging after connecting it to an USB Hub. Received my RMA label 8/2 after going through troubleshooting sent it out same day. Open the file. 30/03 -> Valve sent me a new Steam Deck. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Mar 31, 2020 149. We are happy to announce today that our new Steam Deck repair centers are now open. Let your Steam Deck sit overnight until it has shut down on its own. ) Push and hold the motherboard from the bottom towards the power button. I contacted valve for tech support they were unable to resolve it and issued an RMA. Unit arrived at warehouse (Netherlands) on April 4th. The initial response to my request for warranty / RMA claim was : try the community forums and see if other users can help you. RMA warehouse sent final shipping notice (for new unit) 3/25. My Steam Deck had an issue with the battery not charging past 53%. In Power you got Auto boot on AC attach. The Steam Deck should boot into the BIOS menu. Within the month of your use makikita mo naman na siguro if may factory defect yung unit. 72 > Showing 1-10 of 714 entries. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. Steam initiated an RMA. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. On the other hand, the buttons on the Q2 Deck felt mushy. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. I had to RMA AGAIN. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. But overall the variance is very minimal. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Navigate to the Power menu. They opted to repair the last time. Once in the BIOS menu, unplug the power supply. 27/07-Steam deck crashed and refused to show anything other than a black screen. Removing the battery cable when accessible. Steam Deck with serial number [redacted], placed inside original carrying case. 21: I received broken steam deck and contacted steam support. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. Either way, don't be surprised if a few days go by. Reset unit to factory default settings. If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. wait for your new deck. So basically I will have 3 choices:. However, wife's Steam Deck refuses to boot. thoughtsofspeaking Jul 20, 2022 @ 10:53am. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. ago. Honestly though, yes it’s valve, decent warranty and returns policy. 2. Go down and select Devices. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. SPARTAN VI said: Wife and I got our Decks today. RMA process with eBay SD. Discussion. 7. 1. It should arrive sometimes this week. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. tokyoaro. #9. My fix is only applicable if the bumper switches aren't defective, in which case you will have to RMA your device. I also agree eBay is the way to go, and depending on your location eBay offers a 2 year warranty for $50 that is well worth it. Steam initiated an RMA. 2. TekSone 512GB - Q4 • 8 mo. Steam Deck Steam Gaming. 1TB NVMe SSD. my advice for anyone reading this. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. 5/26 - FedEx picks up replacement. Press Volume up and Power button just for a second. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. my new friend May 13, 2022 @ 10:06am. TheBlack_Swordsman. Thanks all. Donations are appreciated, but not necessary:paypal. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. So basically I will have 3 choices:. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. Such as with monitors, it can differ slightly from others of the same model. Picture of biggest spot. 14 day buyers remorse return policy. Yes, for the record I have tried rubbing alcohol. They sent me an rma shipping print on the 28th of november. Budget is $1300Step 1 Prepare your device. 14 day buyers remorse return policy. © 2023 Valve Corporation. Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. The Steam Deck is on its way to Valve, I'm from Austria by the way. I'm waiting for Steam support reply, although I don't have much faith, honestly. Got it back and it also has a stuck pixel. Ball park, what can i be looking at before it gets sent back? Locked post. my Steam Deck stopped charging after connecting it to an USB Hub. * Now here is where we are going to deviate a bit from the steam support advice. 24/03 -> 8AM I sent the Steam Deck through DHL. Steam initiated an RMA. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. New comments cannot be posted. - Deck finally arrives. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. NOT a good idea to hardware mod the deck at this time if ur uncomfortable doing so, when you can RMA. ago. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. largelylegit. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. my Steam Deck stopped charging after connecting it to an USB Hub. 21: I received broken steam deck and contacted steam support. I get that if opening it and replacing a part gets damaged by me, then the warranty is voided, understandable. To put it to sleep or wake it up, I had to press the button 10-20 times. In some regions, you will also need to attach other documentation. The Deck's LiPo battery is basically the best that Valve could fit inside it; if there was something better available, I'm sure they would have used that instead. Video here. Steam Deck - STORE COMMUNITY About SUPPORT Install Steam login | language Store Page. avoid buying used decks. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. subscribers . But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. Here’s a video I found:. 4" Diagonal display size. I am. They just need to transfer the warranty to you if they registered it. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. ago. I sent my deck out on the 30th and they received it on the 2nd of December. wait for your new deck. Soldering it is really easy. you can later try to fix or help improve the. Received my replacement on 3/29 or 3/30, I forget. Steam Deck works great for few months but it starts having similar issues again. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. Requested an RMA Thursday 19th, received RMA email Friday 20th. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. how long have you waited to get your RMA? I. 05. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. 3. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. It's like any other product or store you have ever bought anywhere. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. 5/23 - FedEx delivered the RMA to Valve. It arrived under 2 weeks later. RMA status is they haven’t received it yet. Have the RMA paperwork in the box as the first thing support would look at when opening it. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. I still have no update and waiting for a new unit to be shipped to me. sawsac 64GB • 1 yr. bring that box to ups and they wlll create the shipping label and place it on the box. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. Options. I dropped off my package Tuesday, November 7th at 12pm. 13 April 2022: Got shipping notification from Steam. No rma. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. I shut down the deck and carefully changed the SSD with the help of a YouTube video and may have forgotten to pull the battery plug while removing the. how long have you waited to get your RMA? I. Steam initiated an RMA. This normally takes an additional 1-2 business days, but clearance through customs can sometimes take longer. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. Fking. 1. All rights reserved. I had an issue with 512GB Steam Deck where L3 button was not registering. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. B) just assume that you do not have warranty. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. shipped to valve rma center in netherlands 08. March 17, 2023. my advice for anyone reading this. jp ". What that means is if you do opt for the cheapest version, you aren’t stuck at 64GB forever. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. Unit arrived at warehouse (Netherlands) on April 4th. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. • 2 yr. no, ive bought many things with 30 day return periods. It's like any other product or store you have ever bought anywhere. Add a Comment. how long have you waited to get your RMA? I. This is the number of hours on full-fat gaming. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is. I think the RMA process is terrible. my Replacement Deck has arrived. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Valve already has. " "We're happy to announce that Steam Decks will start shipping in Japan, South. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. They responded within hours when I started the ticket. or maybe glue a chain that you can link to a backpack or something. So, for ex. Thanks, I’ll try this and if it doesn’t work, factory reset time. Haptic motors are in phones. Positive United Radio RMA. They received my steam deck today. bring that box to ups and they wlll create the shipping label and place it on the box. I had a minor problem with haptics on my steam deck. When I went to lower the price eBay told me to list it at $940 because that was the average going price. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. Print your RMA instruction sheet. Re image, shipment mode, editing power options in Desktop. I left a couple notes inside asking for it back rather than a substitution. Have the RMA paperwork in the box as the first thing support would look at when opening it. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Also, every time you open the Steam Deck, you degrade it. : (. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. Originally posted by Corey: Originally posted by thoughtsofspeaking: How long is the general. 5 - Holy Grail of an Update for Emulation. - My download speed is perfectly fine. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. It's SUCH a fun device, but for the price, seeing dead pixels on bright cutscenes was irking. my advice for anyone reading this. Removing the battery cable when accessible. Steam initiated an RMA. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. I'm from Germany, and this goes too far for initiating an RMA process. These orders will start shipping on December 17th. • 2 yr. My close acquaintence, Matthew Anderson ( ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. It reached the return center on August 5th and support said it had finished processing on August 9th. maybe you could have them send you a new right joystick module rather. 1 week turnaround time to repair fan in Steam Deck - pretty quick. Steam initiated an RMA. The switch is cheap but it requires soldering skills. r/SteamDeck. I was looking into the same.